Terms and Conditions

Last updated: June 2, 2026

These Terms and Conditions apply to all purchases, bookings, enrollments, products, services, programs, courses, webinars, downloads, memberships, communities, sessions, and resources offered by Lisa Sonni Coaching, Stronger Than Before Coaching, and/or any related website, checkout page, course platform, booking page, payment link, or third-party platform.

For the purposes of these Terms and Conditions, “Lisa Sonni Coaching,” “Stronger Than Before Coaching,” “we,” “us,” and “our” refer to the business providing the product, service, program, session, course, webinar, membership, or resource.

By purchasing, booking, enrolling in, accessing, attending, downloading, or using any product, service, program, session, course, webinar, membership, community, or resource, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.

Please read these Terms and Conditions carefully before completing your purchase.

General Purchase Terms
How These Terms Are Accepted
Governing Law and Cross-Border Purchases
Digital Products
Private Coaching Sessions
Private Coaching Packages
Group Coaching Programs
Group Coaching Payment Plans
Group Coaching Satisfaction Guarantee
Memberships and Communities
Live Webinars, Workshops, and Events
In-Person Events and Retreats
Results Disclaimer
Coaching Is Not Therapy, Legal Advice, Medical Advice, or Crisis Support
Personal Responsibility
Technology and Access
Email and Communication
Intellectual Property
Recordings and Replays
Community and Group Participation
Confidentiality in Group Spaces
Payment Processing, Currency, and Fees
Failed Payments and Overdue Balances
Chargebacks and Payment Disputes
Refusal of Service
Changes to Offers, Programs, and Content
Bonuses
Taxes
Limitation of Liability
No Waiver
Severability
Updates to These Terms and Conditions
Contact
Agreement

1. General Purchase Terms

All purchases are final unless otherwise expressly stated in these Terms and Conditions.

You are responsible for reviewing the description, schedule, access details, payment terms, refund policy, cancellation policy, transfer policy, and any applicable program requirements before completing your purchase.

By completing a purchase, booking, enrollment, or payment, you confirm that you understand what you are purchasing, that you have had the opportunity to review these Terms and Conditions before buying, and that you agree to be bound by these Terms and Conditions.

Failure to read these Terms and Conditions does not release you from the policies stated here.

2. How These Terms Are Accepted

These Terms and Conditions may be accepted in any of the following ways:

Checking a box at checkout or booking that states you have read and agreed to the Terms and Conditions.
Completing a purchase after being provided access to these Terms and Conditions.
Booking a session after being provided access to these Terms and Conditions.
Enrolling in a program, course, webinar, membership, or digital product after being provided access to these Terms and Conditions.
Accessing or using any purchased product, service, course, session, program, webinar, replay, download, community, or resource.

Some third-party platforms used by Lisa Sonni Coaching / Stronger Than Before Coaching may use standard checkout language that cannot be edited. Where a checkout box states that you have read and agreed to the Terms and Conditions, that acknowledgement applies to these full Terms and Conditions, including but not limited to policies related to final sales, refunds, cancellations, transfers, payment plans, satisfaction guarantees, missed sessions, no-shows, access, intellectual property, and participant responsibilities.

By completing your purchase, booking, enrollment, payment, or access, you confirm that you had the opportunity to review these Terms and Conditions before purchasing and that you agree to be bound by them.

3. Governing Law and Cross-Border Purchases

Lisa Sonni Coaching / Stronger Than Before Coaching is located in Ontario, Canada.

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, unless otherwise required by law.

By purchasing from Lisa Sonni Coaching / Stronger Than Before Coaching, you understand and agree that you are purchasing from a Canadian business, even if you are located outside of Canada.

Clients and customers outside of Canada, including those located in the United States, are responsible for understanding whether any local laws, tax obligations, currency conversion issues, payment processing fees, or consumer rules apply to them.

Nothing in these Terms and Conditions is intended to limit any legal rights that cannot be limited or waived under applicable law. If any part of these Terms and Conditions is found to be unenforceable, the remaining terms will continue to apply to the fullest extent permitted by law.

4. Digital Products

Digital products include, but are not limited to, online courses, webinars, webinar replays, downloadable resources, guides, workbooks, templates, recordings, digital workshops, digital classes, audio files, video files, PDFs, written resources, and any other product where access is provided electronically.

All digital products are final sale.

Because access is granted immediately or shortly after purchase, no refunds, exchanges, cancellations, transfers, or credits are permitted for digital products.

By completing your purchase, you acknowledge and agree that you are receiving access to digital content and that all digital product purchases are final.

Failure to access, download, complete, attend, watch, use, or participate in a digital product does not entitle you to a refund, credit, cancellation, transfer, or extension.

Technical issues on your end, including internet issues, device issues, email issues, login issues, app issues, or failure to check your inbox or spam folder, do not entitle you to a refund, cancellation, credit, transfer, or extension.

5. Private Coaching Sessions

Private coaching sessions are scheduled appointments between the client and Lisa Sonni Coaching / Stronger Than Before Coaching or an approved coach or facilitator.

All private coaching purchases are final sale.

Coaching sessions may be rescheduled without penalty if the reschedule request is made at least 72 hours before the scheduled appointment time.

Cancellations or reschedule requests made within 72 hours of the scheduled appointment time are non-refundable and subject to the full session fee.

Clients who arrive more than 10 minutes late to a scheduled session will be considered a no-show. No-show sessions are forfeited and will not be refunded, credited, or rescheduled.

Missed sessions without notice are also forfeited.

There are no refunds, credits, or transfers provided for private coaching sessions under any circumstances, including but not limited to scheduling conflicts, personal emergencies, technical issues, dissatisfaction after attendance, change of mind, or non-use of the purchased session.

By booking a private coaching session, you acknowledge and agree to this policy in full.

6. Private Coaching Packages

Private coaching packages, if offered, are final sale.

A coaching package purchase reserves coaching availability, time, and access for the client. Coaching packages are not refundable once purchased.

Unused sessions in a coaching package are not eligible for refunds, partial refunds, credits, or transfers.

Each session within a coaching package is subject to the private coaching reschedule, cancellation, lateness, and no-show policies stated in these Terms and Conditions.

If a coaching package has an expiration date or required usage period stated at the time of purchase, sessions must be used within that timeframe. Unused sessions after the expiration date are forfeited unless otherwise required by law.

7. Group Coaching Programs

For online group coaching programs, the scheduled start date may be changed at the facilitator’s discretion. If a start date is changed, participants will be given notice, and the new start date will be scheduled within 60 days of the original start date. A change to the start date within this 60-day period does not qualify the participant for a refund, cancellation, credit, chargeback, or transfer unless otherwise agreed to in writing by the facilitators.

Group coaching programs include any live or recorded coaching program, cohort-based program, group education program, group support program, live group series, structured program, group container, or facilitated group offer provided by Lisa Sonni Coaching / Stronger Than Before Coaching, whether delivered online, in person, or in a hybrid format.

All group coaching program purchases are final sale.

There are no refunds, cancellations, reschedules, credits, deferrals, or transfers for group coaching programs except where a specific Satisfaction Guarantee applies and the participant fully satisfies the written conditions of that guarantee.

Enrollment in a group coaching program is for the specific program, cohort, dates, schedule, and offer purchased.

Enrollment cannot be transferred to another cohort, another program, another person, or a future date.

Failure to attend, participate in, complete, access, or use any part of a group coaching program does not entitle you to a refund, credit, cancellation, deferral, or transfer.

By enrolling in a group coaching program, you acknowledge and agree that you are reserving a space in that specific program and that the purchase is final.

8. Group Coaching Payment Plans

Payment plans are offered as a convenience and do not create a subscription, membership, or month-to-month service.

When you enroll in a group coaching program using a payment plan, you are agreeing to pay the full purchase price of the program according to the payment schedule provided at checkout or in your written agreement.

Your obligation to complete all payments remains in effect whether or not you attend, participate in, complete, access, or use the program.

Stopping attendance, missing sessions, choosing not to participate, losing access due to non-payment, changing your mind, or deciding the program is no longer a fit does not cancel your payment obligation.

All scheduled payments remain due in full.

If a payment fails, you remain responsible for the outstanding balance. Lisa Sonni Coaching / Stronger Than Before Coaching may suspend access to the program, replays, resources, community spaces, live sessions, recordings, forms, worksheets, or related materials until the account is brought current.

Failure to complete the payment plan may result in removal from the program and does not cancel the remaining balance owed.

Lisa Sonni Coaching / Stronger Than Before Coaching reserves the right to pursue collection of overdue amounts, including any applicable administrative costs, late fees, processing fees, or collection costs permitted by law or stated in your payment agreement.

9. Group Coaching Satisfaction Guarantee

Some group coaching programs may include a Satisfaction Guarantee. This guarantee only applies when it is expressly stated on the sales page, checkout page, written offer, or program description for that specific program.

The Satisfaction Guarantee is conditional. It is not an unconditional refund policy.

To be eligible for review under the Satisfaction Guarantee, you must meet all of the following conditions:

You must attend every scheduled live session in full, or substantially in full.
You must complete all assigned forms, reflections, worksheets, exercises, written program materials, or other required program work.
You must actively participate in the program in good faith.
You must contact Lisa Sonni Coaching / Stronger Than Before Coaching or one of the program facilitators in writing before the program ends to explain your concerns and allow a reasonable opportunity for support, clarification, or resolution.
You must submit your Satisfaction Guarantee request in writing within 48 hours after the final live session of the program.
You must be current on all payment obligations at the time the request is submitted.

Requests submitted after the 48-hour deadline will not be considered.

Satisfaction Guarantee requests are reviewed individually. Approval is not automatic.

If approved, Lisa Sonni Coaching / Stronger Than Before Coaching may offer a refund, partial refund, additional support, credit, alternate resource, or another reasonable resolution.

10. Memberships and Communities

Memberships, communities, subscriptions, or recurring access programs, if offered, are subject to the specific terms stated at the time of purchase.

If a membership or subscription renews automatically, you are responsible for cancelling before your next billing date if you do not wish to be charged again.

Refunds are not provided for unused membership time, failure to access the membership, failure to participate, missed live sessions, change of mind, or forgetting to cancel before a renewal date.

Cancellation stops future billing only. It does not create a refund for past payments.

Membership access may be removed at the end of the paid billing period after cancellation.

11. Live Webinars, Workshops, and Events

Paid webinars, workshops, classes, and events are final sale unless otherwise stated in writing.

Failure to attend live does not entitle you to a refund, credit, transfer, or cancellation.

If a replay is included, replay access will be provided according to the access terms stated at the time of purchase.

If a live event, webinar, workshop, or class is rescheduled by us, reasonable access to the new date, replay, or alternate resource may be provided.

12. In-Person Events and Retreats

In-person events, retreats, intensives, or workshops, if offered, are subject to the specific terms stated at the time of purchase.

Unless otherwise stated, all in-person event and retreat purchases are final sale.

Travel, lodging, meals, transportation, childcare, parking, insurance, and other personal expenses are the responsibility of the participant.

We are not responsible for travel delays, illness, weather, visa issues, or any circumstance that prevents attendance.

13. Results Disclaimer

Results are not guaranteed. Your results depend on many factors including your personal circumstances, level of participation, consistency, and outside factors beyond our control. Testimonials and client stories are not promises of the same results for you.

14. Coaching Is Not Therapy, Legal Advice, Medical Advice, or Crisis Support

All services are for coaching, education, and informational purposes only. They are not therapy, psychotherapy, counselling, legal advice, medical advice, or crisis support. You are responsible for your own decisions, safety, and professional support needs.

15. Personal Responsibility

You are fully responsible for your own choices, actions, results, and safety. We are not liable for decisions you make based on our coaching, courses, or resources.

16. Technology and Access

You are responsible for having the necessary technology, internet connection, and access required to participate. Technical issues on your end do not entitle you to refunds or extensions.

17. Email and Communication

You agree to receive transactional emails. You are responsible for providing a correct email address and checking your inbox and spam folders.

18. Intellectual Property

All materials are protected by copyright and remain our intellectual property. You are granted a limited personal license for your own use only. You may not share, copy, distribute, or reproduce any materials without written permission.

19. Recordings and Replays

Participants may not record, copy, share, or reproduce live sessions or replays without written permission.

20. Community and Group Participation

You agree to behave respectfully. We reserve the right to remove any participant for disruptive, abusive, or inappropriate behavior without refund.

21. Confidentiality in Group Spaces

We ask for confidentiality, but cannot guarantee that other participants will maintain it. You agree not to share other participants’ personal information or stories.

22. Payment Processing, Currency, and Fees

You are responsible for any currency conversion fees, foreign transaction fees, or bank fees.

23. Failed Payments and Overdue Balances

You remain responsible for all payments. Access may be suspended until payments are current.

24. Chargebacks and Payment Disputes

You agree to contact us first before initiating a chargeback. We reserve the right to provide all records in response to any dispute.

25. Refusal of Service

We reserve the right to refuse service or remove participants for harassment, non-payment, or inappropriate conduct without refund.

26. Changes to Offers, Programs, and Content

We may update content or schedules. Significant changes will be handled reasonably, but do not entitle you to a refund.

27. Bonuses

Bonuses have no cash value and are non-refundable.

28. Taxes

You are responsible for any applicable taxes.

29. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, consequential, or other damages arising from your use of our services.

30. No Waiver

Failure to enforce any term does not waive our right to enforce it later.

31. Severability

If any part of these Terms is found unenforceable, the rest remain in effect.

32. Updates to These Terms and Conditions

We may update these Terms. The version in effect at the time of your purchase applies to that purchase.

33. Contact

If you have questions, please contact:

Email: [email protected]

Website: lisasonni.com

34. Agreement

By completing a purchase, booking a session, enrolling in a program, or accessing any of our offerings, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.